WhatsApp campaigns
Send one approved WhatsApp message to many customers, and keep every reply in your Inbox.
Updated
What WhatsApp campaigns are, and what you need before you start
Send one approved message to many contacts; replies come back to your Inbox and your agent.
Who on your team can send campaigns
Owners and Managers send campaigns; Agents can look.
Writing a message template
Build a WhatsApp template in Syniria, with an optional header, buttons and each customer's name.
Meta's review: what the statuses mean, and what to do after a rejection
How long Meta takes, how to see its decision, and how to fix a rejected template.
Templates made in WhatsApp Manager, and why some can't be used
Templates from Meta's WhatsApp Manager appear in Syniria; here's why some can't be sent yet.
Creating a campaign: the message step
Name the campaign, pick the number and template, and fill in the blanks.
Choosing who gets it: the audience step
Choose people by filters, by hand or from an imported list, and see who's left out and why.
Numbers saved without a country code
Add one country code to locally saved numbers, and how Syniria checks the result.
Checking the list of people before you send
See exactly who gets the message, and add or remove people for this campaign.
Review, test send, and sending now or later
Check everything, send yourself a test, then send now or schedule up to 30 days ahead.
Following a campaign: progress, pausing and stopping
Watch a campaign go out, and pause, resume or stop it.
Reading the results
Sent, delivered, read and replied counts, each recipient's status, and Meta's charges.
Why a message wasn't delivered
What each "Not delivered" reason means, and what "Unconfirmed" means.
Why a campaign paused by itself
Syniria pauses a campaign instead of sending into a problem; fix the cause, then resume.
Replies: the Inbox and what your AI agent knows
Campaign replies are normal chats your agent answers, knowing the message the person got.
What campaigns cost: Meta's fees and message credits
Meta charges for each delivered message; your agent's replies use message credits.
Campaigns on the free trial
The free trial can send 50 campaign messages in total, test sends and Inbox templates included.
WhatsApp's own limits: the daily limit and the quality rating
Meta sets how many new people your number can message a day, and rates its quality.
Campaigns troubleshooting
What to do when you can't send, tests don't arrive, or the audience looks wrong.
Questions
Can I send a campaign with my own text instead of a template?
No. WhatsApp only lets a business start a conversation with a template Meta has approved. Once the person replies, your agent and your team can write freely.
Can I send campaigns on Instagram or Messenger?
No. Campaigns are for WhatsApp only.
Do campaign messages use my message credits?
No. Only the replies your AI agent answers use credits, like any other chat.
Does Syniria charge per campaign message?
No. Meta charges your WhatsApp account for each delivered message, and Syniria adds no markup.
How many people can one campaign reach?
Up to 10,000. For more, split the audience into two campaigns.
How fast is a campaign sent?
About 300 messages a minute, starting within a minute. Meta's daily limit for your number can spread a large campaign over several days.
Can the same person get a campaign twice?
Not from one campaign. Two contacts with the same number get one message, and a send WhatsApp didn't confirm is never repeated.
Can I change a campaign after it started?
No. You can pause it, resume it or stop the rest. To send something different, start a new campaign.
Can I fill a blank with a different value per person, like an order number?
Not yet. A blank takes the contact's name, or the same text for everyone.
Can I delete a campaign?
Only a draft, with Delete draft. A sent campaign stays in the list with its results.