What the Customer Service Agent does, who it is for, what it costs and where its limits are, in plain facts.
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An AI agent that answers your customers where they already message you, and moves each conversation to its next step.
Syniria Customer Service Agent answers customer messages on WhatsApp, Instagram, Facebook Messenger and your own website in your business’s own words. It captures leads, collects orders and books appointments, and you can send WhatsApp campaigns from the same workspace.
The conversation, the customer’s record and the work it creates, whether a lead, an order or an appointment, stay together in one workspace your team can follow.
What Syniria includes, plan by plan, against Meta Business Agent, Wati, respond.io, Manychat and AiSensy, dated and with sources: Syniria compared.
Every conversation is in a shared inbox. Your team can take over a chat at any point, and the agent pauses there until the chat is handed back.
Syniria (syniria.com), which builds specialized AI agents for operational work, starting with customer service.
Businesses that sell, take bookings or answer questions through customer messages.
Online stores, restaurants and cafes, salons and spas, clinics, real estate, professional services, education, hotels, home services, fitness, and events and rentals. The catalog adapts its fields to each type.
The agent replies in the customer’s language, including Arabic and English. The website and dashboard are in English.
Built for businesses worldwide. Prices are in US dollars, and taxes are added where required.
Invite your team with Owner, Manager and Agent roles. Each role sees and does what its permissions allow.
WhatsApp, Instagram and Messenger connect through Meta’s official APIs, and website chat is a widget on your own website. Your plan sets how many channels you can connect.
A business number, connected through Meta’s WhatsApp Business Platform (Cloud API).
Supported on every plan: keep using the WhatsApp Business app on the same number (coexistence), switched on when you connect it. Meta checks the number during setup, and a reply sent from the app pauses the agent in that chat.
An Instagram professional account, connected through Instagram Login.
A Facebook Page’s Messenger conversations, connected through Meta’s official API.
A chat widget you add to your own website with one line of code. Visitors write to you there, and the chat says who answers: the AI assistant, which your team can join, or your team alone when the AI is off. It counts as one of your plan’s channels and shows a small “Powered by Syniria” link on every plan.
It answers first, then takes the next step with the customer.
Replies around the clock from your business description, opening hours, FAQs, uploaded files and website. It understands voice notes and photos on the messaging apps, and it replies in text.
Collects the customer details you choose, with the fields you mark as required, and saves each enquiry as a lead.
Looks up your current products, services or listings, shares product images and collects order details. Your team tracks each order’s status and records payments.
Books in chat, on a public booking page you turn on, or by your team in the dashboard. Customers can reschedule or cancel within your rules.
One inbox for every connected channel, with customer profiles across channels, notes, tags, stages, follow-ups, imports and exports.
Send an approved WhatsApp template to many contacts, unlimited on every paid plan and with no markup on Meta’s fees: test it, send it now or schedule it. Opt-outs are respected, and replies arrive in the shared inbox.
Monthly, in US dollars. Cancel anytime.
| Plan | Connect | Starter | Growth | Advanced |
|---|---|---|---|---|
| Price | $19 / month | $49 / month | $149 / month | $299 / month |
| Connected channels | 1 | 1 | 3 | 5 |
| Monthly message credits | None | 1,000 | 4,000 | 9,000 |
| Team members | Unlimited | Unlimited | Unlimited | Unlimited |
| AI replies, lead capture & taking orders | With purchased credits | Included | Included | Included |
| Product catalog & orders | Included | Included | Included | Included |
| Built-in appointment booking | Not included | Not included | Included | Included |
| WhatsApp campaign messages | Unlimited | Unlimited | Unlimited | Unlimited |
| Priority support | Not included | Not included | Not included | Included |
7 days, 100 message credits and 1 connected channel, with every feature, including the catalog and appointments and up to 50 WhatsApp campaign messages. No credit card is needed. When it ends, choose a plan to keep replying, by AI or from the inbox; chats, contacts and settings are kept, and new messages keep arriving.
$19 a month for one channel and the whole team: the shared inbox with unlimited team members and no fee per user, unlimited WhatsApp campaigns with no markup on Meta’s fees, the catalog and orders. It includes no monthly message credits; the AI agent answers with credits bought in packs of 100 credits for $5, 450 for $20 or 1,000 for $40.
Custom pricing for everything in Advanced, plus dedicated onboarding, custom workflows and integrations, volume pricing, and an SLA with priority support. Talk to the team.
1 credit = 1 completed AI response turn. One turn may be sent in several message parts. Unused monthly credits do not roll over. Bought credits come in packs of 100 credits for $5, 450 for $20 or 1,000 for $40 on any paid plan, and never expire.
Meta bills WhatsApp Business Platform fees to your own WhatsApp account directly, at its own rates, and Syniria never marks them up, so they’re never part of Syniria’s prices. Since October 1, 2026, each WhatsApp number gets 1,000 free replies a month, then Meta charges for each reply at its rate for the customer’s country. Meta also charges for each delivered campaign message; Syniria adds no fee per campaign message. Instagram and Messenger have no Meta message fees.
What Syniria does not do, and the rules it works within.
The agent understands voice notes but always replies in text. Syniria is not a voice-calling service.
Orders can record a payment, but Syniria does not charge your customers’ cards or collect payments online.
On WhatsApp, a business can reply freely within 24 hours of the customer’s last message. After that, only an approved template can restart the conversation.
Campaign messages are unlimited on every paid plan; the free trial includes 50. One campaign reaches up to 10,000 people. Meta’s daily messaging limits and quality rules apply to every campaign, and Meta decides which templates it approves.
Customers can book on a public page only after the business owner sets it up and turns it on.
A reply sent after a visitor has left your website waits in the chat until they come back in the same browser. Website chat does not send emails or text messages.
Website visitors type messages of up to 1,000 characters; they can’t send photos, files or voice notes. The agent can reply with links, and a daily AI reply limit (100 by default, set in website chat’s settings) protects your credits.
Syniria connects WhatsApp, Instagram and Facebook Messenger. It also chats with visitors on your own website through a small widget. It has no SMS or email channel.
Syniria builds specialized AI agents for operational work.
Email info@syniria.com.
Custom workflows, integrations and onboarding: talk to the team.
The Terms of Service and Privacy Policy are published at syniria.com.
Written to be quoted by people and AI assistants. The figures are current on the date at the top, and prices come from the same source as checkout. A plain-text index of this site is at /llms.txt.
Start with a 7-day trial, then choose the plan that fits.