# Syniria Customer Service Agent

> An AI customer service agent for businesses on WhatsApp, Instagram, Facebook Messenger and their own website. It answers customers from the business's own information, understands voice notes and photos on the messaging apps, captures leads, collects orders, books appointments and sends WhatsApp campaigns, with a shared inbox where the business's team can take over any conversation. Made by Syniria (https://syniria.com/).

Plans are monthly, in US dollars, and a free trial includes every feature with no credit card. Plans start at $19 a month with Connect: the shared inbox with unlimited team members, WhatsApp campaigns, the catalog and orders, with AI replies on purchased credits; the AI agent comes with every plan from Starter, at $49. WhatsApp fees are separate: Meta bills the business directly at its own rates, and Syniria adds no markup. WhatsApp campaigns are unlimited on every paid plan, with no Syniria fee per message; the free trial includes 50 campaign messages, and Meta's daily messaging limits still apply. Current prices, limits and channels are on the facts page, which shows the date it was last updated.

## Start here

- [Syniria at a glance](https://app.syniria.com/facts): what the agent does, who it is for, channels, plans, prices and limits, in plain facts
- [Syniria compared](https://app.syniria.com/compare): how Syniria compares with the tools businesses weigh it against, each comparison dated and with sources

## Comparisons

- [Meta Business Agent vs Syniria](https://app.syniria.com/compare/meta-business-agent): what Meta's own AI agent does, what Syniria adds, what each costs on WhatsApp and how to choose
- [Wati vs Syniria](https://app.syniria.com/compare/wati): Wati's WhatsApp-first platform, whose AI agents are priced on their own, against Syniria, where the AI agent comes with every plan from Starter
- [respond.io vs Syniria](https://app.syniria.com/compare/respond-io): respond.io's inbox for many channels, priced by contacts, against Syniria's AI agent with bookings and orders built in
- [Manychat vs Syniria](https://app.syniria.com/compare/manychat): Manychat's Instagram and TikTok growth automations against Syniria's AI agent for customer service, bookings and orders
- [AiSensy vs Syniria](https://app.syniria.com/compare/aisensy): AiSensy's WhatsApp marketing platform, with AI as an add-on, against Syniria's AI agent on every channel and every plan from Starter

## Product

- [Overview](https://app.syniria.com/): what the agent does and how a business starts
- [Features](https://app.syniria.com/features): AI conversations, official Meta connections, website chat, WhatsApp Business app coexistence, shared inbox and human handoff, contacts, catalogs and orders, appointment booking and WhatsApp campaigns
- [Pricing](https://app.syniria.com/pricing): plans, message credits, the free trial and Meta's WhatsApp fees
- [Enterprise](https://app.syniria.com/contact): custom workflows, integrations and dedicated onboarding
- [Our story](https://app.syniria.com/about): why Syniria builds agents around how a business works

## Help centre

- [Help centre](https://app.syniria.com/help): step-by-step guides to setting up and running the agent
- [Getting started](https://app.syniria.com/help/getting-started): sign-up, the welcome screen, the setup checklist, setting up the AI agent, test mode and going live
- [Connecting your channels](https://app.syniria.com/help/channels): WhatsApp (keeping the WhatsApp Business app, a new number or an API number), Instagram, Messenger, channel limits, expiring connections and Meta's payment method
- [Website chat](https://app.syniria.com/help/website-chat): adding the chat to a website, allowed websites, its look, the daily AI limit and website chats in the inbox
- [Teaching your agent](https://app.syniria.com/help/your-agent): the agent's name and tone, business description, hours, FAQs, knowledge sources, image understanding and the rules every agent follows
- [Your catalog and product photos](https://app.syniria.com/help/catalog): items, options and versions, prices, spreadsheet import, how the agent searches and sends photos
- [Inbox and your team](https://app.syniria.com/help/inbox): reading chats, waiting for reply, taking over from the AI, replying, sending photos, PDFs and voice notes, reply ticks and customers' media
- [Leads](https://app.syniria.com/help/leads): when the agent saves a lead, lead details, statuses, filters and CSV export
- [Orders](https://app.syniria.com/help/orders): orders the agent drafts, order questions and answers, creating orders and recording payments
- [WhatsApp campaigns](https://app.syniria.com/help/whatsapp-campaigns): templates, audiences, sending, results, Meta's fees and limits
- [Plans, billing and credits](https://app.syniria.com/help/billing): the plans, Connect, the free trial, message credits, buying credits, plan changes, cancelling and what happens when a plan ends
- [Your account and team](https://app.syniria.com/help/account): team roles and invitations, account security and contacting Syniria

## Company

- [Syniria](https://syniria.com/): the company and its agents
- [Terms of Service](https://syniria.com/terms/)
- [Privacy Policy](https://syniria.com/privacy/#customer-service-agent)
- Contact: info@syniria.com