Around-the-clock replies
Respond to incoming customer messages while your agent is enabled, within your plan’s credits and channel messaging rules.
Customer service, connected
AI customer service.
From hello to what’s next.
Syniria brings AI conversations, official social connections, a shared inbox, customer records, orders and appointments into one workspace.
AI conversations
Meet customers in the way they naturally communicate.
Every plan from Starter, and with purchased credits on ConnectArabic, English & multilingual replies
Let your agent respond in the customer’s language, including Arabic and English. Review important business terminology in your setup.
Voice-note understanding
Understand incoming voice notes and reply to the customer’s request in text.
Image understanding
Help with the context and visible content of customer photos using Basic Image Understanding.
Conversation context
Use the customer’s conversation to keep follow-up questions connected to what came before.
Your business knowledge
Make answers sound like your business and reflect what it offers.
Core agent setupAgent name & tone
Choose your agent’s name and communication style, from friendly to professional.
Business details, hours & currency
Set the business description, opening hours and default currency your agent should work with.
FAQs & knowledge uploads
Add answers to common questions and supporting files. Save your settings to update the agent’s knowledge.
Custom lead fields
Choose which customer details to collect and which fields are required for a useful enquiry.
Official channel connections
Connect where your customers already contact you.
Channel count depends on your planInstagram & Facebook Messenger
Connect your supported business accounts through official Meta APIs and manage their customer messages in Syniria.
WhatsApp Cloud API
Connect a business number through Meta’s official WhatsApp Business Platform onboarding.
WhatsApp Business app coexistence
Keep using the WhatsApp Business app on the same number while Syniria connects through the Cloud API. You switch it on yourself when you connect, and Meta checks the number during setup.
Contact & history synchronization
Bring supported WhatsApp contacts and shared chat history into the workspace during coexistence onboarding, subject to permissions and Meta availability.
Website chat
Add a chat widget to your own website with one line of code. Visitors write to you there, and your agent or your team answers from the same inbox. Visitors write text; the agent can reply with links.
Connection status & reconnection
See your connected account profiles and setup status, and follow guided steps when a connection needs attention.
Shared inbox & human handoff
Keep people close to the conversations that need them.
Workspace access follows each member’s roleOne inbox across connected channels
Read and search conversations with customer profiles, timestamps and the channel they came from.
Manual replies, files & voice notes
Let team members reply from the inbox with text on every channel, with photos, PDFs and voice notes on WhatsApp and Messenger, and with photos and voice notes on Instagram. Customers’ photos, videos, voice notes and files show in the chat.
Automatic & manual handoff
Pause the agent for a conversation when a person takes over, and return the conversation to the agent when appropriate.
Business app takeover
With WhatsApp coexistence, replies from your WhatsApp Business app pause the agent in that chat to avoid competing replies.
Team invitations & permissions
Invite your team, use distinct Owner, Manager and Agent permissions, assign customer work, and switch between workspaces you can access.
Contacts, leads & follow-ups
Turn separate conversations into customer relationships.
Actions are controlled by workspace permissionsCustomer profiles across channels
Keep a customer’s connected messaging identities, business details and activity together.
Duplicate contact review
Compare suggested identity matches before an authorized team member confirms a merge or dismisses the suggestion.
Notes, tags & customer stages
Organize customer information with internal notes, tags, stages and an assigned owner.
Assigned follow-ups
Create follow-up tasks with a due date and assignee, connect them to customer work, and mark them complete.
Contact imports & exports
Import customer records with field mapping and review, bring in supported channel contacts, and export contact or lead data.
The right person on each request
Keep the person who placed an order or booked a visit distinct from the recipient or attendee, with details saved on that transaction.
WhatsApp campaigns
Send one approved message to many customers, and keep the replies in the same conversation.
Unlimited on every paid plan, and up to 50 messages in the free trial, with a connected WhatsApp number; Meta’s message fees are separateMessage templates
Write a WhatsApp template in Syniria, with an optional image, buttons and a blank for each customer’s name, and send it to Meta for approval. Templates made in WhatsApp Manager appear too.
Choose who gets it
Select contacts by stage, last WhatsApp chat, owner or an imported list. See the people before you send, and add or remove anyone by hand.
Test, send now or schedule
Send yourself a test, see Meta’s estimated fee, then send right away or schedule a time in your business time zone.
Opt-outs respected
Marketing templates carry a “Stop promotions” button. Anyone who taps it or replies STOP is left out of every later campaign.
Delivery & results
Follow sent, delivered, read and replied counts for each campaign, with a reason for each message that wasn’t delivered.
Replies your agent understands
Replies arrive in the shared inbox, and your agent answers knowing which campaign the customer is replying to.
Catalogs & orders
Help customers choose, then give your team an actionable order.
Every planA catalog for your business type
Manage products, services or listings with descriptions, prices, currencies and relevant business-specific fields.
Images, options & availability
Add product images, size or color options, and stock or availability details where relevant.
CSV & Excel catalog import
Bring an existing catalog into Syniria, review mapped fields and confirm the import.
Live catalog lookup & product images
Let the agent look up current catalog details and share available product images in supported chats.
Draft orders, totals & status
Collect order details from chat or create orders in the dashboard, with line items, customer details and a status your team can track.
Record payments & recipients
Record payment status and recipient details on the order. Payment recording does not charge a customer’s card.
Appointment booking
A booking system built in, with no separate booking tool to pay for: move from “when are you available?” to a visit on the calendar.
Growth and above; public booking is owner-controlledBooking in chat, online or by your team
Accept appointments through your agent, an enabled public booking page, or a manual dashboard booking.
Services, staff & durations
Set services, prices, durations and which staff members provide each service.
Availability & booking rules
Manage weekly schedules, breaks, exceptions, time zones, advance notice, buffers and booking windows.
Custom booking questions
Ask the questions each appointment needs, with required fields and customer-facing answers.
Confirmation, rescheduling & cancellation
Choose automatic or manual confirmation, and manage changes within your configured booking rules.
Customer management links & records
Give customers a link to manage their booking and keep the requester, attendee, notes and appointment history connected.
Workspace & account control
See what is happening and stay in control as you grow.
Billing and business management are owner-controlledActivity overview
See conversation, message, lead or request, catalog and connected-channel counts in your dashboard.
Credit usage & top-ups
Track your message-credit allowance and purchase additional credits when you need them.
Plan, invoice & payment management
Manage your subscription, review plan changes and access payment methods and invoices.
Responsive workspace & appearance
Use the dashboard on desktop or mobile and choose a dark or light theme.
Your WhatsApp Business numberOne number. Two ways to help.
Your Business app
Your people, replying from the app they know.
Human conversationYour Syniria agent
AI answers, customer context and useful next steps.
Official Cloud APIA person takes over. The agent pauses in that chat.
Meta checks your number when you connect it.
Questions, answered
Clear answers.
Before you start.
Know what your agent can do and how it fits your business.
Talk to the teamDoes Syniria understand voice notes and customer photos?
Yes, on the messaging apps. The agent understands incoming voice notes and uses Basic Image Understanding for customer photos. It replies in text; this is not a voice-calling service.
Can customers book or change an appointment themselves?
Yes. During the free trial or on an eligible plan, with an enabled public booking page, customers can book online and use a booking management link to reschedule or cancel within the business’s rules. The team can also manage appointments in the dashboard.
Can my team manage customers across channels?
Yes. The shared CRM brings customer profiles, messaging identities, notes, tags, follow-ups and related records together. Owners and Managers can review suggested duplicate matches before merging.
Can Syniria take payment from my customer?
Your team can record payment information against an order. That record is not an online payment collection service. Enterprise payment integrations can be discussed separately.
Every conversation has potential.
Give yours a next step.
Start with a 7-day trial, then choose the plan that fits.