How your agent searches your catalog
What your agent matches customers' words against, and what it says about availability.
Updated
Before answering what you offer, what it costs or whether it's available, your agent searches your catalog. It never answers from memory and never guesses.
It matches the customer's words against the item's name (close and misspelled matches included), category, description, tags, brand, provider (such as stylist or trainer), location, SKU and barcode (the item's and each version's), and each version's option values. Arabic spelling variants are folded together, so a customer typing naturally still matches.
It finds up to 25 items and up to 8 versions of each. If an item has more versions, it offers to check rather than saying a size doesn't exist. If nothing matches, it tries a broader word before saying it couldn't find it.
What it says about availability:
| The item | What the customer hears |
|---|---|
| Stock counted, above zero | In stock |
| Stock box empty | Simply available |
| Zero stock, Continue selling ticked | It can still be ordered |
| Zero stock, no back-order | Out of stock, with other versions that are in stock |
| A status such as Off today, Reserved or Sold out | It exists but can't be had right now, with an alternative |
| Draft, Archived, Off market or Past | Nothing: your agent doesn't mention it |
Read but not searched: duration, capacity, bedrooms, bathrooms and area. Your agent can answer "how many bedrooms?" once it has found the listing, but a search for "3 bedrooms" alone matches on the name, category or description. Put what matters most there too.
Without a plan, after a trial ends or a plan is canceled, your agent doesn't use the catalog.