Your catalog and product photos
The products, services or listings your agent answers from, live, with prices, options, stock and photos.
Updated
What the catalog is for
The list your agent looks up, live, whenever a customer asks what you offer, what it costs or whether it's available.
How your catalog fits your business type
The names, fields and statuses your catalog uses for each of the 12 business types.
Adding your first item
Add an item from the panel that slides in, then add its photos once it's saved.
Every field on an item
Status, details, pricing, stock, options and the fields your business type adds.
Options and versions
Describe options like size and colour; every combination becomes a version with its own price and stock.
Prices, price units and sales
What your agent quotes, how price units work, and how a sale price is announced.
Importing a spreadsheet
Bring in your catalog from a CSV or Excel file, including Shopify, Salla and Zid exports.
Finding items: search, filters, sort and views
Search by name or SKU, filter by status or category, and switch between three views.
How your agent searches your catalog
What your agent matches customers' words against, and what it says about availability.
Taking items down, or removing them
Use a status to stop offering an item and keep it; Remove deletes it for good.
Which plans include the catalog
Every plan and the free trial; once a trial ends without a plan, the catalog is read-only and your agent doesn't use it.
Adding photos to an item
Up to 8 JPEG, PNG, WebP or GIF photos per item, the first one shown first.
Importing photos by link
Bring photos in with a spreadsheet import, from image links in your file.
When and how your agent sends photos
Your agent shows items' photos on WhatsApp, Messenger and Instagram when seeing them helps.
What happens to photos when you remove an item or change plan
Removing an item deletes its photos; a trial ending without a plan keeps them but stops your agent sending them.
Catalog troubleshooting
What to do about save errors, import problems and answers your agent gets wrong.
Questions
Why is my catalog called Services and not Products?
Because of your business type. The catalog's name, fields and buttons follow the business type in Settings → Profile.
Where is the Import spreadsheet button?
It's offered for online stores and the Other business type only.
What's the difference between an empty stock box and 0?
Empty means you don't track stock, so your agent says it's available. 0 means none left: your agent says it's out of stock, unless Continue selling when out of stock is ticked.
Will adding a colour wipe the prices I entered?
No. Combinations you already had keep their prices and stock; only new ones start empty.
How many items can my catalog hold?
There's no limit on the catalog. One import can carry 5,000 items, and each item up to 100 versions and 8 photos.
Can I export my catalog?
Not today.
Can I undo Remove or Replace catalog?
No. Both are permanent and take the photos with them. To take something down reversibly, use a status such as Draft or Archived.