Before you connect: what you need for each channel
What to have ready for WhatsApp, Instagram, Messenger and website chat.
Updated
Open Channels in the menu (the owner only). Connect a platform lists what you can connect, and Your connections what's connected. Every channel connects through Meta's official sign-in, or through a line of code for website chat.
| Channel | What you need |
|---|---|
| WhatsApp, keeping the WhatsApp Business app | Your phone with the latest WhatsApp Business app, admin access to your Meta business, and an account Meta accepts for using the app and Syniria together |
| WhatsApp, a new number | A number that isn't on any WhatsApp app and can receive a verification SMS or call, and a Facebook account with admin access to your Meta business |
| An Instagram Business or Creator account, and a login that can approve messaging permissions. You don't need a Facebook Page | |
| Facebook Messenger | A Facebook Page for your business, and a Facebook login that manages the Page and its messages |
| Website chat | A website you run, served over HTTPS (see Website chat) |
Each connected account takes one of your plan's channel slots (see How many channels your plan includes).
Leave every permission on. Meta lets you switch individual permissions off on its screens. A connection missing one can look connected and never receive a message.