What website chat is, and what you need before you start
A chat button on your own website, answered from the same Inbox as your other channels.
Updated
Website chat adds a round chat button to your website, in your colour, at the bottom right or bottom left. Visitors open it and write to your business. Your AI agent answers, as on your other channels, from your business details, FAQs and files, in the visitor's own language. Every chat appears in your Inbox, where a teammate can take over at any time, or answer it when the AI can't.
You need:
- To be the workspace Owner. Managers and Agents can't open the website chat settings.
- A free channel slot on your plan. Website chat counts as a channel, like a WhatsApp number or an Instagram account. The free trial, Connect and Starter include 1 channel, Growth 3 and Advanced 5.
- A website you own or run, served over HTTPS, where you can add a line of code to every page.
Your agent's replies use message credits, as on every other channel; your team's replies are free.