Website chat
Chat with visitors on your own website, in your colours, answered by your AI agent, your team, or both.
Updated
What website chat is, and what you need before you start
A chat button on your own website, answered from the same Inbox as your other channels.
Turning website chat on
Switch website chat on from Channels and get your chat's code.
Installing the chat on your website
Paste one line of code on every page, with steps for WordPress, Shopify, Wix, Squarespace, Webflow and Google Tag Manager.
Choosing the websites the chat appears on
List up to 10 website addresses; the chat shows nowhere else, even if someone copies your code.
The chat's name, colour, side, greeting and privacy link
Make the chat look like part of your website under Look.
Shortcut links: the menu at the top of the chat
Let visitors book or continue on WhatsApp, Instagram or Messenger from the chat.
The daily AI limit
Cap how many AI replies your website chat gives in a day, to protect your credits.
Trying it in the preview
Talk to your website chat before it's on your website.
What your visitors see
The button, the label that says who answers, "Powered by Syniria", and what happens while visitors wait for a reply.
Website chats in the Inbox
How website visitors appear in your Inbox, and how your team replies to them.
Turning website chat off
Remove the chat from your website and free its channel slot; your chats and code are kept.
Website chat troubleshooting
What to do when the chat doesn't show, doesn't answer, or shows an error.
Questions
Does website chat count as one of my channels?
Yes. On the free trial, Connect and Starter it's your one channel, so you choose website chat or one of WhatsApp, Instagram and Messenger. Growth has 3 channels and Advanced 5.
Can I remove "Powered by Syniria" or the label that says who answers?
No, on any plan.
Do website chat replies use credits?
Yes, one per AI reply, as on any channel, preview chats included. Your teammates' replies use none.
Can visitors send photos or files?
No. Visitors write text, and your agent's replies can include links.
Will a visitor see a reply after they leave?
Yes, when they come back to your website in the same browser. Website chat doesn't send emails or text messages.
Can I put the chat on more than one website?
Yes, up to 10 addresses, all answered by the same agent.
Can I change the chat's wording, such as "AI assistant · our team can join" or "Our team replies here"?
No. You choose the name, colour, side, greeting and privacy link.
What language does the chat use?
Its buttons and notices are in English. Your agent answers in the visitor's language.
Does the chat set cookies?
Syniria's chat code sets none. After the visitor's first message it keeps a key in your website's browser storage, only so the conversation can continue. Cloudflare's check before the first message may use its own cookies. Mention the chat in your own privacy notice.