Website chat troubleshooting
What to do when the chat doesn't show, doesn't answer, or shows an error.
Updated
| What you see | Why | What to do |
|---|---|---|
| No Website chat card in Channels | Only the workspace Owner sees it | Ask the Owner to set it up |
| "Your plan's channel slots are all in use." | Every channel slot is taken | Disconnect a channel, or choose a plan with more channels |
| The code is on your website but no button shows | The website isn't under Websites, the address differs (with or without www.), the page isn't HTTPS, or you saved less than a minute ago | Add the exact address and save, then reload your page after a minute |
| The button shows on one page only | The code was pasted on that page only | Paste it where your website builder puts code on every page, or in a site-wide footer |
| No button, and your website has a strict security policy | Your website's Content Security Policy blocks the chat | Allow https://chat.syniria.com in your website's script-src and frame-src |
| "… would also cover other people's websites." | A wildcard over a shared host, such as *.myshopify.com | Add your own address, such as yourstore.myshopify.com |
| "… isn't a website address." | A mistyped entry, an IP address or a single word | Type a domain such as example.com |
| "The privacy policy link must start with https://." | The link is http:// or not a link | Use the https:// address of your privacy page |
| Visitors write but the agent doesn't answer | Test Mode is on, the AI is off for that chat, a teammate took it over, the daily AI limit is reached, or there are no credits (on Connect, until you buy some) | Check the notice on the settings page, the chat in the Inbox, the daily limit and Billing |
| The button has gone from your website, and the settings page says your trial or plan has ended | Website chat is hidden without a plan | The owner chooses a plan in Billing; the chat comes back by itself |
| A visitor sees "Chat is busy right now. Try again in a few minutes." | More than 200 new visitors started a chat in the last hour | Wait: the limit protects your credits |
| A visitor sees "You're sending messages quickly. Wait a moment, then try again." | Over 10 messages a minute or 60 an hour from one visitor, or many chats or messages from the same network | Wait, or try from another network |
| A visitor sees "We couldn't confirm you're a person. Try again." | Cloudflare's check didn't pass | Try again, or in another browser |
| "Too many changes. Wait a moment, then try again." | More than 60 changes in 15 minutes | Wait a few minutes |