Moving a channel to another Syniria account
One Syniria account at a time per channel; the free trial doesn't come back with it.
Updated
A WhatsApp number, Instagram account or Facebook Page can be connected to only one Syniria business at a time. Connecting one that another account holds is refused, for example "That WhatsApp number is already connected to another Syniria account." Syniria never takes a channel away from whoever holds it.
To hand a channel over:
- The current Syniria account disconnects it.
- The new Syniria account connects it, straight away. There's no waiting period.
What doesn't move: past conversations stay with the Syniria account that held the channel when they happened, and the new account's own agent settings apply.
The free trial is once per channel, ever. A channel that has been used on any Syniria free trial can't start another one, whoever connects it next: "That channel has already been used for a free trial. Choose a plan to connect it." To use it, choose a plan, or contact support.