Adding AI replies on Connect
Set up your agent, then buy credits or move up to Starter; your team keeps answering meanwhile.
Updated
Your AI agent can answer customers on Connect too, once it has an agent and credits:
- Set up your agent from the Overview's checklist, Set up your AI agent (see Setting up your AI agent). It's the same agent as on every plan.
- Give it credits: buy them, or move up to Starter (below).
- Test it, then go live from the Inbox (see Testing your agent and going live).
Buying credits. On Billing, press Buy 100 credits — $5, Buy 450 credits — $20 or Buy 1,000 credits — $40. They never expire, stay through plan changes, and each AI reply uses one.
Moving up to Starter. $49 a month, with 1,000 credits each month. On Billing, press Change plan: you pay the prorated difference for the rest of your period, and the credits are added once the payment is confirmed.
Which to choose. Bought credits suit occasional AI replies. If your agent will answer most chats every month, Starter's monthly credits cost less per reply.
When bought credits run out, the AI stops and the Inbox says AI is off again, so your team answers every chat. Syniria emails you once, when the credits you bought are used up. Connect gets no running-low emails, so keep an eye on the credits card on Billing and the Overview.