Plans, billing and credits
Your free trial, the plans, message credits, top-ups, plan changes, and what happens when a trial or plan ends.
Updated
The plans
Connect $19, Starter $49, Growth $149 and Advanced $299 a month, after a 7-day free trial of every feature.
What Connect includes
$19 a month: one channel, a shared team Inbox with unlimited team members, unlimited WhatsApp campaigns, and AI replies with credits you buy.
Adding AI replies on Connect
Set up your agent, then buy credits or move up to Starter; your team keeps answering meanwhile.
What message credits are
One credit is one completed AI reply to a customer; your own replies are free.
Your free trial
7 days and 100 credits with every feature, one channel and no card.
Choosing a plan and paying
Subscribe from Billing through Stripe's secure checkout, and find your invoices.
Changing your plan
Upgrades start at once after payment; downgrades are scheduled for the end of your period.
Buying extra credits
Packs from $5 for 100 credits, which never expire, on any paid plan.
When you run low or run out of credits
Syniria warns you by email as credits run low; at zero, the AI stops and your team answers.
Cancelling your subscription
Cancel in the billing portal; your plan runs to the end of the period you paid for.
When your trial or plan has ended
What stays, what pauses until you choose a plan, and how to start again.
Billing troubleshooting
What the billing messages mean, and what to do about each.
Questions
What does Connect include?
One channel, a shared team Inbox with unlimited team members, unlimited WhatsApp campaigns, the official WhatsApp API with coexistence, contacts, your catalog and orders, and analytics, for $19 a month. It has no monthly message credits: your AI agent answers with credits you buy.
What happens when my free trial ends?
Your chats, contacts and settings are kept, and new messages keep arriving. Choose a plan to keep replying, by AI and from the Inbox.
Does a voice note cost more than a text message?
No. Answering a voice note costs one credit, like a text, and so does a few photos sent together.
Do unused credits roll over?
Monthly credits don't; credits you buy never expire.
Do my own replies use credits?
No. Only your AI agent's replies use credits.
Can I change plan at any time?
Yes. Upgrades start straight away after payment; downgrades start at the end of your current period.
Does Syniria charge for WhatsApp messages?
No. Meta bills your own WhatsApp account for its message fees, and Syniria adds no markup.
Is there a limit in one conversation?
Your agent gives at most 100 AI replies in a single conversation, on every plan, as a safety limit; after that your team replies.