Cancelling your subscription
Cancel in the billing portal; your plan runs to the end of the period you paid for.
Updated
Cancel from Billing → Payment methods & invoices, in the Stripe portal.
Cancelling takes effect at the end of your current billing period. Until then you keep your plan, credits and channels, and Billing shows when it ends instead of when it renews.
After that date, the AI stops, and your team can't reply from the Inbox until you choose a plan again; website chat is hidden on your website. Syniria emails you that your plan has ended. Your conversations, contacts and settings are kept, and new messages keep arriving (see When your trial or plan has ended). Credits you bought stay recorded on the account, but can't be used without an active plan. Choosing a plan again restores everything.
Cancelling doesn't delete your data. To have it deleted, email info@syniria.com from the account's address.
If a payment failed rather than you cancelling, Billing says your subscription needs attention: fix your card through Payment methods & invoices instead of starting a second subscription.