Adding FAQs
Give your agent ready answers to the questions customers ask most.
Updated
The FAQs section on the Agent tab is a stack of boxes, each with a Question and an Answer. Fill one in, then click + Add another FAQ for the next.
Only FAQs with both a question and an answer are saved. A half-finished box is simply left out when you save.
Good FAQs:
- "Do you deliver outside the city?" with "Yes, we ship nationwide. Delivery outside the city takes 2 to 4 working days and costs £7."
- "Can I return something?" with "Yes, unworn items with tags within 14 days. Send us a photo and we'll arrange collection."
Less useful: "Delivery" with "Yes", which says nothing your agent can use, or a list of every product and its price, which belongs in your catalog (see Product lists belong in your catalog).
You can add up to 100 FAQs. A question can be up to 500 characters and an answer up to 5,000.