Sign-up and sign-in troubleshooting
What to do about common sign-up, sign-in, email and setup messages.
Updated
| What you see | Why | What to do |
|---|---|---|
| "An account with that email already exists. Try logging in instead." | That address already has a Syniria login | Log in instead. If you've forgotten the password, use Forgot password? |
| "Too many attempts. Please wait a few minutes and try again." | Too many sign-ups, resets or resends from one connection in a short time | Wait a few minutes, then try once. Rapid retries keep the block going |
| "Incorrect email or password." when you're sure the password is right | The password is wrong, or 10 failed attempts in 15 minutes paused sign-in for that email | Wait 15 minutes and try once more, or use Forgot password? |
| No Log in button in the site header on a phone | Narrow screens show only Start | Tap Start, then Log in under the form |
| No verification or reset email arrives | The address is mistyped, or the email is in spam or promotions | Check spam. Use Resend email on the dashboard banner, or ask for a new reset link |
| "This verification link is invalid or has expired." | The link is older than 48 hours, already used, or replaced by a newer one | Log in and click Resend email on the dashboard banner |
| "This reset link is invalid or has expired. Request a new one." | The link is older than 1 hour, already used, or replaced by a newer one | Ask for a fresh link from Forgot password? and use the newest email |
| Open my workspace stays greyed out | The Terms box isn't ticked | Tick it, then press the button |
| "You've already set up a business." | This login already owns a workspace or has joined a team | Open your dashboard. A second business needs a second login today |
| Sent to Tell us about your business. after logging in | This login has no workspace yet | Fill in the welcome screen. If you were invited to a team, open the invitation link from your email instead |
| Start testing is greyed out on the checklist | Going live needs a connected channel and a finished agent | Connect a channel and set up your agent, then wait for it to finish building |
| The Inbox says AI is off | Your agent isn't set up yet, or there are no credits the AI can use | Owner: press Set up your AI agent or Go to Billing beside it |
| A banner says "Your free trial ended on …" | The 7 days are over and no plan was chosen | Owner: press Choose a plan. Your chats and settings are kept |
| Your agent never replies to real customers | The AI is limited to selected chats (test mode) | Test in one chat with Return to AI, then switch on AI replies to all chats |
| Step 4 of the checklist doesn't tick | It ticks only when Lead details are saved | Open Review the details and press Save details |
| "Your agent is saved, but some sources need attention." | A knowledge source didn't upload; your agent itself is saved | Press Retry failed sources, or add the source later in Agent settings |
| "This invitation has expired." | Invitations last 7 days | Ask the owner for a new one |
| "You are signed in with a different email." | You're signed in with another login | Press Switch account and sign in with the invited address |
| Sent to Review before you continue. | The Terms changed, or you haven't agreed for this workspace yet | Tick the box and click Agree and continue |
| Signed out while working | 30 minutes without activity, the 7-day limit, or a password reset | Log in again |