Getting started
Create your account, set up your business and your AI agent, then test it and go live.
Updated
Creating your Syniria account
Sign up with an email address and a password, then set up your business on the welcome screen.
Setting up your business: the welcome screen
Three questions create your workspace and its free trial, with no card needed.
Your setup checklist: "Set up Syniria"
Five steps on the Overview take you from a new workspace to your first answered customer.
Setting up your AI agent
Three short steps give your agent a name, a tone and the knowledge it answers from.
Testing your agent and going live
Every new workspace starts in test mode: try your agent in one chat, then switch it on for everyone.
Joining a team you were invited to
Accept an invitation by email to work in someone else's Syniria workspace.
Verifying your email address
Confirm your address from the email Syniria sends, or ask for a new link from the banner.
Logging in
Sign in with your email and password, and what happens after too many wrong attempts.
Resetting a forgotten password
Get a reset link by email and choose a new password; other devices are signed out.
Staying signed in, and why you get signed out
Syniria signs you out after 30 minutes without activity, and after 7 days at most.
Agreeing to the Terms and Privacy Policy
When you're asked to agree, and what happens when the Terms change.
Finding your way around the dashboard
The sidebar, its two groups of pages, and the phone menu.
Reading the Overview
Your workspace at a glance: six counters, recent conversations and upcoming appointments.
Editing your business details (Settings → Profile)
Change your business name, main contact, business type, timezone and location.
Sign-up and sign-in troubleshooting
What to do about common sign-up, sign-in, email and setup messages.
Questions
Do I have to verify my email before I can use Syniria?
Not for your own workspace: you can set it up and use it unverified, with a reminder banner until you verify. To join someone else's team, the invited address must be verified.
Can I sign in with Google or Facebook?
No. Email and password only.
Can I run two businesses from one login?
A login can create one business. It can also join other businesses' teams by invitation, and the Business workspace picker switches between them. A login that has joined a team can't create its own business.
Why is my agent not replying to customers?
A new workspace has no agent until you set one up, and it starts in test mode, where the AI answers only the chats you return to it. Set up your agent, let it build, test it in one chat with Return to AI, then switch it on for all chats in the Inbox.
Can I skip test mode?
No. Every new workspace starts with the AI limited to selected chats. Going live is one switch in the Inbox, whenever you're ready.
I hid the setup checklist. How do I get it back?
Click the Set up Syniria chip in the sidebar; it shows until all five steps are done. Once they are and you press Hide setup, the card is gone for good.
Why do I keep getting logged out?
30 minutes without activity ends a session, and no session lasts longer than 7 days.
Can I change my business type later?
Yes, from Settings → Profile. Nothing you've added is deleted; the labels change, and hidden fields come back if you switch back.
Can I change my email address?
Not from the dashboard today. Email info@syniria.com from the address on your account.
Where do I change my password when I'm logged in?
There's no password change inside the dashboard today. Log out and use Forgot password? on the login page.