Tell a customer their invoice is ready, remind them before it’s due, follow up once it’s late and thank them when it’s paid. Polite utility templates that link to your own payment page.
Copy a message, change the details to your own and send it to Meta for review. Blanks like {{first_name}} are filled in when you send.
Send it when you issue an invoice.
Hi {{first_name}}, your invoice {{invoice_number}} for {{amount}} is ready. You can view and pay it with the button below. Thank you for your business.
Send it a few days before the due date.
Hi {{first_name}}, a friendly reminder that {{amount}} for invoice {{invoice_number}} is due on {{due_date}}. If you’ve already paid, please ignore this message.
Send it once a payment is past its due date.
Hi {{first_name}}, invoice {{invoice_number}} for {{amount}} is now past its due date. Please pay it when you can, or reply here if you need help with it.
Send it when a payment arrives.
Hi {{first_name}}, we’ve received your payment of {{amount}} for invoice {{invoice_number}}. Thank you, and reply here any time if you need a copy of your receipt.
Utility templates are about the customer’s own order, account, booking, payment or request, or something essential for them to know, with nothing in them that promotes or persuades.
Meta bills it to your WhatsApp account; Syniria adds nothing per message.
Know what your agent can do and how it fits your business.
Talk to the teamNo. WhatsApp’s rules don’t allow asking people to share full card numbers, bank account numbers, ID numbers or other sensitive details in a message. Send a link to your own secure payment page instead.
Yes, when it’s about a payment the customer owes or has made, with the amount or invoice. A message that pushes a new purchase is marketing.
Say what to do in the message itself, as these templates do, and add a quick reply such as “I’ve already paid”: a tap opens the chat, so your team can check.
Meta’s rules on this page, as these sources stood on November 7, 2026. Meta reviews every template and has the final word on its category.
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