Confirm the booking, remind the customer the day before, and tell them when a time changes. Utility templates for clinics, salons, studios and anyone who works by appointment.
Copy a message, change the details to your own and send it to Meta for review. Blanks like {{first_name}} are filled in when you send.
Send it as soon as the appointment is booked.
Hi {{first_name}}, your appointment is booked for {{appointment_date}} at {{appointment_time}}. Reply here if you need to change it, and we look forward to seeing you.
Send it the day before the appointment.
Hi {{first_name}}, this is a reminder of your appointment tomorrow at {{appointment_time}}. Please tap Confirm, or let us know if you need another time.
Send it when you change the time of a booking.
Hi {{first_name}}, your appointment has moved to {{appointment_date}} at {{appointment_time}}. If the new time doesn’t suit you, reply here and we’ll find another one.
Send it when a booking is cancelled, by you or by the customer.
Hi {{first_name}}, your appointment on {{appointment_date}} has been cancelled. Reply to this message whenever you’d like to book a new time.
Utility templates are about the customer’s own order, account, booking, payment or request, or something essential for them to know, with nothing in them that promotes or persuades.
Meta bills it to your WhatsApp account; Syniria adds nothing per message.
Know what your agent can do and how it fits your business.
Talk to the teamA day before suits most businesses, and a few hours before suits same-day bookings. Send one reminder per appointment: more than that reads as spam to many people.
Yes, with quick reply buttons such as Confirm and Reschedule. A tap sends that word back to you as a reply, which opens the chat again, so your team or your AI agent can take it from there.
Yes, when it’s about the customer’s own booking: the day, the time, a change or a cancellation. Meta treats it as marketing if it adds an offer or invites them to book something else.
Meta’s rules on this page, as these sources stood on November 7, 2026. Meta reviews every template and has the final word on its category.
Start with a 7-day trial, then choose the plan that fits.