Recording a payment
Mark an order paid when the customer paid you outside Syniria, and correct a mistake.
Updated
Syniria doesn't take payment for orders. When the customer has paid you, by cash, bank transfer or your own card terminal, record it on the order:
- On the order's page, under Payment, press Record paid.
- Confirm that payment was received outside Syniria: tick I confirm this payment record and press Save payment record.
A paid order's items are locked. To change them, correct the payment first.
Made a mistake? Press Correct to unpaid, give a Correction reason, tick the confirmation and save. This corrects the record; it doesn't issue a refund. Both entries stay in the payment history.
A cancelled order can't be recorded as paid. Owners and managers record payments; team members with the Agent role can't.